Online vs. In-Store: Pros and Cons of Buying Furniture for Your New Home

Choosing furniture for your new home is a significant decision that can impact your comfort, style, and budget. With the rise of online shopping, consumers now have more options than ever when it comes to acquiring furniture.

However, the traditional in-store shopping experience still holds its allure. In this comprehensive guide, we will explore the pros and cons of both online and in-store furniture shopping to help you make an informed decision that suits your needs and preferences.

In-Store Furniture Shopping


Pros of In-Store Furniture Shopping

1. Physical Inspection

  • Tactile Experience: In-store shopping allows you to touch and feel the furniture, providing a hands-on experience that online shopping can’t replicate. This tactile interaction can help you gauge the quality of materials and craftsmanship. If it’s not an option you can always buy furniture online.
  • Color and Texture Evaluation: It’s easier to assess the color, texture, and finish of furniture in person. You can match colors to your existing decor or ensure that the texture aligns with your comfort preferences.

2. Immediate Gratification

  • Instant Purchase: When you find the perfect piece of furniture in a store, you can bring it home immediately. There’s no waiting for shipping or potential delivery delays.
  • No Shipping Costs: In-store purchases often eliminate shipping costs, which can be significant for large and heavy furniture items.

3. Personal Assistance

  • Expert Guidance: Furniture stores typically have knowledgeable staff who can provide expert advice and answer your questions. They can help you choose the right pieces based on your needs and style preferences.
  • Space Planning: Some furniture stores offer space planning services, helping you visualize how the furniture will fit in your home.

4. Customization Options

  • Customization: Many brick-and-mortar stores offer customization options, allowing you to choose fabrics, finishes, and dimensions to create furniture that suits your unique requirements.

Cons of In-Store Furniture Shopping


1. Limited Selection

  • Restricted Variety: Physical stores may have limited floor space, which can result in a restricted selection of furniture styles and brands compared to the vast options available online.
  • Inventory Availability: You may encounter situations where the furniture you desire is out of stock or unavailable at your local store.

2. Higher Prices

  • Price Markups: Operating physical stores comes with overhead costs, which are often passed on to the customer in the form of higher prices.
  • Limited Discounts: In-store sales and discounts may be less frequent or generous compared to online promotions.

3. Travel and Time Commitment

  • Travel: Visiting multiple furniture stores can be time-consuming, especially if they are not conveniently located. Traveling from store to store can also add to your expenses.
  • Limited Hours: Furniture stores have set operating hours, and you must plan your visits accordingly.

4. Pressure to Buy

  • Sales Pressure: In some cases, sales associates in physical stores may apply pressure to make a purchase. This can be uncomfortable and lead to rushed decisions.
  • Limited Time: You may feel rushed during your visit, especially if the store is crowded or closing soon.

Online Furniture Shopping


Pros of Online Furniture Shopping

1. Vast Selection

  • Endless Choices: Online furniture retailers offer a vast selection of styles, brands, and price ranges. You can explore numerous options without leaving your home.
  • Global Reach: Online shopping allows you to access furniture from around the world, giving you the opportunity to discover unique and niche designs.

2. Convenience

  • Shop Anytime, Anywhere: Online shopping is available 24/7, allowing you to browse and make purchases at your convenience, whether it’s early in the morning or late at night.
  • No Travel Required: You can shop from the comfort of your home, eliminating the need for travel and saving both time and money.

3. Price Comparison

  • Transparent Pricing: Online retailers often provide detailed pricing information, making it easier to compare prices and find the best deals.
  • Discounts and Promotions: Online stores frequently offer discounts, promotions, and exclusive deals, potentially resulting in significant cost savings.

4. Customer Reviews

  • User Feedback: Online shoppers benefit from customer reviews and ratings, offering valuable insights into the quality, durability, and comfort of furniture items.
  • Research Resources: You can research products thoroughly, reading reviews and gathering information before making a decision.

Cons of Online Furniture Shopping

1. Limited Sensory Experience

  • Lack of Physical Interaction: Online shopping deprives you of the tactile experience of touching and feeling the furniture, making it challenging to assess comfort and quality accurately.
  • Color Discrepancies: The appearance of furniture in online images may vary from the actual product due to differences in lighting and screen calibration.

2. Shipping Costs and Delays

  • Shipping Expenses: Large and heavy furniture items can incur substantial shipping fees, potentially reducing the cost savings from online shopping.
  • Delivery Delays: Delays in shipping and delivery can be frustrating, especially if you need the furniture by a specific date.

3. Returns and Refunds

  • Return Process: Returning furniture purchased online can be complicated and costly, as it often involves repackaging and arranging for pickup or return shipping.
  • Restocking Fees: Some online retailers impose restocking fees on returns, further reducing your refund amount.

4. Quality Concerns

  • Uncertainty: Without physical inspection, there is a level of uncertainty about the quality and comfort of online purchases. You may discover that the furniture doesn’t meet your expectations upon delivery.
  • Assembly Required: Some online furniture may require assembly, which can be time-consuming and challenging if you’re not handy with tools.

Making the Right Choice


The decision to buy furniture online or in-store ultimately depends on your individual preferences, priorities, and circumstances. Here are some key considerations to help you make the right choice:

When to Consider In-Store Shopping

  • Furniture Inspection: If the quality and feel of the furniture are of utmost importance to you, in-store shopping allows you to physically inspect the items before making a decision.
  • Immediate Need: If you require furniture urgently or prefer not to wait for shipping, in-store shopping offers instant gratification.
  • Customization: If you’re looking for customized furniture with specific dimensions, materials, or finishes, brick-and-mortar stores often provide more options.
  • Expert Advice: If you value expert guidance and want assistance from knowledgeable sales associates, visiting a physical store may be beneficial.
  • Minimal Assembly: If you prefer furniture that comes fully assembled and ready to use, in-store purchases often cater to this preference.

When to Consider Online Shopping

  • Variety and Selection: If you desire a vast array of options and styles to choose from, online shopping offers a broader selection.
  • Convenience: If you have a busy schedule or prefer the convenience of shopping from home, online retailers are available 24/7.
  • Price Comparison: If you’re budget-conscious and want to compare prices easily, online shopping allows for transparent price comparisons.
  • Customer Reviews: If you rely on the experiences and feedback of other customers to make informed decisions, online shopping provides access to a wealth of reviews.
  • Exclusive Deals: If you’re seeking discounts and promotions, online stores often have special offers that can result in cost savings.


Deciding between online and in-store furniture shopping is a personal choice that depends on your priorities and preferences. Both methods offer their advantages and disadvantages, and the key is to weigh these factors against your specific needs and circumstances. With careful planning, research, and consideration, you can make the right choice and find the perfect furniture pieces to make your new home comfortable and stylish.